Online Courses

12 Online Sales and Management Courses
captain crisis introduction Captain Crisis Introduction
hownet’s exclusive Captain Crisis comic book now online! Professionally illustrated and acted action story takes the reader through the entire wireless retail selling cycle. $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 1. good vibes Sales 1. Good Vibes
how to make customers feel good | how to:
• Discover what your wireless customers want
• Help them get what they want $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 2. feelings first Sales 2. Feelings First
how to solve customer problems | how to:
• Determine the causes of customer conflict
• Follow a plan for handling wireless customer problems $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 3. discovering needs Sales 3. Discovering Needs
how to determine the what, why, how, when, where, and who of wireless needs | how to:
• Ask just enough wireless questions
• Use a customized Wireless Customer Discovery Profile $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 4. the right stuff Sales 4. The Right Stuff
how to recommend the right phone, plan, features, and accessories | how to:
• Demonstrate and sell products, features, and benefits
• Sell accessories $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 5. value-added selling Sales 5. Value-Added Selling
how to help customers get the most out of their phone and service | how to:
• Help your customers get the most out of their phones and service
• Sell a Top-3 Wireless Accessory Bundle
• Offer Service Features  $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 6. mindful closing Sales 6. Mindful Closing
how to help your wireless customers make good buying decisions | how to:
• Prepare for and handle common objections
• Present a 1-minute Customer Satisfaction Wrap-up $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
sales 7. achieving results Sales 7. Achieving Results
how to meet and exceed your company’s wireless retail performance goals
how to achieve your company’s performance goals using productivity tools customized for wireless retailing  $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
management 1. what, how, and why Management 1. What, How, and Why
how to clearly define performance expectations | how to:
• Intervene to reinforce desired performance
• Stimulate new customer service and selling activity $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
management 2. go out and look Management 2. Go Out and Look
how to observe & measure performance | how to:
• Determine when and how to observe activities defined in How Top Producers Sell Wireless at Retail
• Use new Productivity tools  $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
management 3. the new coach Management 3. The New Coach
how to improve & sustain performance | how to:
• Give constructive feedback
• Use one-on-one meetings to shape individual performance $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com
management 4. key results Management 4. Key Results
how achieve company goals
how to communicate in writing the coaching activities you plan to implement to achieve your company’s goals. $35
$15 introductory price
 
to order: call 1-800-335-3486 or email ed@hownet.com


Hownet Books
New Profits in Wireless Retailing
Designed to help you drive your sales, margins, traffic and merchandising.
$14.95
Wireless Ways III
50 new ways to grow your retail, indirect, and business to business channels.
$29.95 Special Offer $19.95
Just Enough Wireless Computing
The Rosetta Stone that helps sales people decipher the language of wireless data technology.
$39.95